Refund Policy | AI Kungfu

Refund Policy for AI Kungfu credits, one-time purchases, subscriptions, failed generations, chargebacks, and refund eligibility.

Jun 7, 2026

Refund Policy

Last updated: June 7, 2026

Thank you for using AI Kungfu. This Refund Policy explains when purchases may be eligible for a refund, how refund requests are reviewed, and how failed AI video generation tasks are handled.

By purchasing credits, a subscription, or any paid feature from AI Kungfu, you agree to this Refund Policy.

AI Kungfu sells access to digital AI video generation features, credits, subscriptions, and related services. Because digital credits and AI generation resources can be consumed immediately, refunds are limited.

A purchase may be eligible for a refund only if both conditions are met:

3-day request window: You submit the refund request within 3 calendar days of the purchase date.
Less than 5% credit usage: You have used less than 5% of the purchased credits.

If you have not used the purchase at all and the request is within 3 days, it normally qualifies for review under the usage condition.

2. What Counts as Usage

Usage may include, but is not limited to:

Credits consumed by AI video generation tasks.
Generation attempts submitted for AI processing.
Successful video outputs.
Downloads, previews, or access to generated outputs.
Credits included in a paid billing period, if a subscription includes credits.
Any paid feature usage recorded in account logs.

If a generation fails and our system automatically returns credits, that failed task may not count as consumed usage for refund eligibility. However, repeated failed attempts, abuse, policy violations, or rejected content may still affect refund review.

3. Eligible Refund Examples

Examples that may be eligible:

You purchased a credit pack by mistake, contacted us within 3 days, and used no credits.
You purchased credits, used less than 5% of those purchased credits, and requested a refund within 3 days.
Duplicate payment was made for the same account and same product by mistake.
A billing error occurred and account/payment records confirm the issue.

Eligibility is determined based on account records, payment records, credit usage, generation logs, and this policy.

4. Non-Refundable Cases

Refunds will generally not be provided if:

The request is submitted more than 3 days after purchase.
You used 5% or more of the purchased credits.
You consumed credits through successful AI generation tasks.
You downloaded, published, used, or commercially exploited generated outputs.
You changed your mind after meaningful use of the service.
The output quality did not match a subjective expectation but the service delivered a generation attempt or output.
The issue was caused by your prompt, uploaded image quality, browser, device, network, third-party platform, or local environment.
Your content was blocked or failed due to policy, copyright, likeness, safety, or moderation rules.
You violated our Terms of Service, acceptable use rules, payment rules, abuse prevention systems, or security controls.
The purchase was already refunded, charged back, reversed, disputed, or credited.
The purchase was made through a third-party platform that requires refund handling through that platform.

Nothing in this policy limits refund rights that cannot be excluded under applicable law.

5. Failed Generations and Credit Returns

AI video generation depends on AI processing systems, model availability, input quality, moderation systems, queue conditions, and technical infrastructure.

If a task fails because of a platform-side processing error and credits were consumed, AI Kungfu may automatically return the consumed credits to your account. A credit return is not the same as a cash refund.

We may not return credits or issue refunds for failures caused by:

Unsupported or low-quality uploaded images.
Prompts or inputs that violate service policy.
Attempts to generate prohibited content.
Repeated retry behavior designed to exploit credit systems.
User-side network, browser, or device issues after a task has been submitted.

6. Subscriptions

If subscriptions are offered and include credits, the same rule applies to the credits included in the current paid billing period: the refund request must be submitted within 3 days, and less than 5% of those purchased billing-period credits may have been used.

If a subscription refund is approved, we may cancel the active subscription and refund the eligible payment to the original payment method. Renewal payments are treated as new purchases and are reviewed separately.

You are responsible for canceling subscriptions before renewal if you no longer want to continue. Refunds for renewal charges are not guaranteed unless the eligibility conditions are met or required by law.

7. One-Time Credit Packs

For one-time credit purchases, the 3-day and less-than-5% credit usage rules apply to the specific purchased credit pack.

If your account contains credits from multiple purchases, promotions, refunds, bonuses, or manual adjustments, AI Kungfu may determine refund eligibility using internal account records and credit consumption order.

Unused credits do not represent cash, stored monetary value, or a transferable balance except where required by law.

8. Promotions, Coupons, and Free Credits

Promotional credits, signup credits, bonus credits, discounted credits, trial credits, coupons, or manually granted credits are generally not refundable and have no cash value.

If you received a discount, refund amounts may be based on the actual amount paid after discounts, coupons, taxes, currency conversion, and processor adjustments.

9. How to Request a Refund

To request a refund, email support@aikungfu.app within 3 days of purchase and include:

Your AI Kungfu account email.
Order ID, invoice ID, transaction ID, or payment receipt.
Purchase date and product or plan name.
Reason for the refund request.
Any screenshots, error messages, or relevant details.

We may ask for additional information to verify your identity, account, payment, and usage.

10. Review Timeline

We aim to review refund requests within 3-5 business days after receiving enough information.

During review, we may examine:

Payment records.
Account and login records.
Credit balance and credit consumption logs.
AI generation history and task status.
Download, output access, and feature usage records.
Abuse, fraud, chargeback, and policy violation signals.

11. Approved Refunds

If a refund is approved:

The refund will generally be issued to the original payment method.
Related credits, plan access, subscription benefits, or generated output access may be removed or disabled.
Your account balance may be adjusted.
Processing times depend on the payment processor and bank, often 7-10 business days or longer.

We do not control bank posting timelines, card issuer delays, or payment processor review periods.

12. Partial Refunds

In some cases, we may offer a partial refund, credit return, account credit, or other resolution instead of a full cash refund. This may apply when part of a purchase was used, a billing issue affected only part of a payment, or applicable law requires a different treatment.

13. Fees, Taxes, and Currency Conversion

Where permitted by law, payment processor fees, platform fees, bank fees, taxes, currency conversion differences, and foreign exchange charges may affect the final amount received.

If taxes were collected and remitted, tax refunds may depend on payment processor rules, tax rules, and local law.

14. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute. If you open a chargeback or dispute:

We may suspend account access while the dispute is reviewed.
We may provide account, payment, usage, and generation records to the payment processor.
We may restrict future purchases or account access if fraud, abuse, or repeated disputes are detected.

Chargebacks do not guarantee a refund and may take longer than contacting support directly.

15. Abuse and Policy Violations

Refunds may be denied if we determine that the purchase, account, or usage involved:

Fraudulent payment activity.
Abuse of credits, promotions, referrals, trials, or refund rules.
Attempts to bypass rate limits, moderation, payment controls, or security systems.
Content that violates our Terms of Service or service policies.
Multiple accounts created to exploit free or paid usage.

16. Changes to This Refund Policy

We may update this Refund Policy from time to time. Updated terms will be posted on this page with a new "Last updated" date. The policy in effect at the time of purchase will generally apply unless changes are required by law or are more favorable to you.

17. Contact

If you have questions about this Refund Policy or want to request a refund, contact us:

AI Kungfu
Email: support@aikungfu.app
Website: https://aikungfu.app